Your privacy is not just a priority — it is our responsibility. Find out exactly how mtown collects, uses, stores, and protects your personal data at every step.
This Privacy Policy describes how mtown ("we", "Platform") collects, processes, stores, and protects your personal information when you use our website and services at mtown.pro.
We believe privacy is a fundamental right of every individual. As an online gaming platform operating in Malaysia, we take great responsibility in ensuring that every piece of data you share with us is handled with full respect, transparency, and the highest level of security.
This policy applies to all mtown users including website visitors, registered members, and anyone who interacts with our platform through any device or channel. By continuing to use the mtown platform, you are deemed to have read, understood, and agreed to this Privacy Policy.
Mtown only collects data that is strictly necessary to provide a safe, effective, and legally compliant service. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad/passport number, gender | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account details, transaction records, payment methods | Mandatory (Transactions) |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game history, betting records, login activity | Automatic |
| Communication Data | Support chat records, emails, user feedback | When applicable |
Your personal data is collected through several different methods as you interact with the mtown platform:
Mtown uses your personal data solely for legitimate and clearly defined purposes. Each purpose is grounded in a solid legal basis under Malaysia's PDPA:
Mtown does not sell, rent, or trade your personal data to any third party for commercial purposes. However, under certain limited and lawful circumstances, your data may be shared with the following parties:
Your data security is mtown's top priority. We implement multiple layers of technical and organizational protection to ensure your data remains safe from unauthorized access, disclosure, modification, or destruction at all times.
While we take all reasonable precautions, no online system can be guaranteed 100% secure. We encourage you to use a strong password and never share your login credentials with anyone.
Mtown uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you:
To exercise any of the above rights, please contact our support team via live chat. We will process your request within 30 business days.
Mtown retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.
Once the retention period expires, your data will be securely deleted or anonymised using methods that comply with industry standards.
The mtown platform is an exclusive service for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under the age of 18.
Mtown reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.
For formal complaints regarding data protection, you may contact the Department of Personal Data Protection Malaysia (JPDP) through their official channels.
We don't just make promises — every privacy commitment we make is backed by real technology and concrete procedures.
Every bit of data moving between your device and mtown servers is protected with 256-bit SSL encryption — the same standard used by the world's leading financial institutions.
This is not just a policy on paper. mtown has never and will never sell, rent, or trade your personal data to any third-party advertiser or data broker.
All our data management practices are designed and reviewed periodically to ensure full compliance with Malaysia's Personal Data Protection Act 2010 and relevant industry requirements.
The principle of minimum access is applied across the entire mtown organisation. Only staff with a legitimate and specific work requirement are permitted to view user data, and every access is logged.
Our cybersecurity system operates 24 hours a day, 7 days a week to detect any intrusion attempts, suspicious activity, or security threats before they affect you.
Through your account settings, you have full control over your communication preferences, data permissions, and can submit privacy-related requests at any time.
Under Malaysia's PDPA, you hold legally protected rights. mtown respects and facilitates the exercise of each of these rights.
Request a complete copy of all personal data we hold about you. We will provide a detailed report within 30 business days at no charge.
If any of your information is inaccurate or outdated, you may request an immediate correction and we will update it without unnecessary delay.
Withdraw consent for marketing or promotional communications at any time via your account settings or by contacting our support team.
In certain situations provided for by law, you may request that we restrict how your data is processed until the relevant issue is resolved.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint directly with Malaysia's Personal Data Protection Department (PDPD).
You have the right to receive a clear and easy-to-understand explanation of how and why your data is used. Our team is ready to answer any questions you may have.
Now that you understand how mtown protects your privacy, you can play with greater peace of mind. Join thousands of members who have trusted mtown as their online gaming platform of choice in Malaysia.